Frequently asked questions
How do I order?
Add products to your cart and send your order request at checkout. Our team reviews it, confirms availability, shipping and the final total by email, and explains how to pay. Nothing is charged when you send the request.
Can I ask a question before I buy?
Yes. Use the live chat, the contact form or email support@acorvex.com and we will help you choose.
Are the prices final?
Prices are shown in US dollars. Our team confirms the final total, shipping and availability when it reviews your order request.
How does the welcome discount work?
Leave your name, phone and email in the welcome popup and we email you a discount code. Enter the code in your cart before you send your order request. There is one welcome code per email address.
How much is shipping?
Our team confirms the shipping cost for your address with your order. Orders that reach the free-shipping amount shown on the site ship free. See the Shipping page for details.
What if a product is sold out?
Sold-out products cannot be ordered. Use the contact form or live chat and we will tell you if it is expected back or suggest an alternative.
What is your returns policy?
Our Returns page explains how returns and warranty claims work. If you are unsure about a specific product, ask us before you order.
How can I contact you?
Write to support@acorvex.com, use the contact form or start a live chat from any page.